For a copy of our full Terms & Conditions, please contact us.

Regular Clients

Terms and Conditions are subject to change. Regular Clients refer to those customers who use our cleaners on a regular basis (Domestic Cleaning, Ironing and Shopping). Here are the current Terms and Conditions:

Agency's Obligations

• 4 Clean Ltd is a company who acts as an agency to introduce clients to cleaners.
• All our cleaners are self-employed.
• Clients on the Quarterly Payments plan are charged £8.50 per hour for a cleaner; £7.00 per hour made payable directly to the cleaner at the end of each working visit and £1.50 per hour agency fee. The Agency Fee is payable upon booking.
• Clients on the Monthly Payments plan are charged £7.00 per hour made payable directly to the cleaner at the end of each working visit and Agency Fee which varies according to the cleaning hours per week (from 2.5 hours up to 5 hours per week - £34.99 per month, from 5 hours up to 9 hours - £54.99 per month and above 9 hours - £69.99 per month). The Agency Fee is payable upon booking.
• Regular Clients would be required to book a cleaner for a minimum of 2.5 hours per cleaning session.
• The Agency will make every effort to select a suitable Cleaner before making an introduction, by closely vetting cleaners through interviewing procedures, checked References and police checks if required. While the Agency takes great care in selecting the right cleaner for the Client, the Client shall be solely responsible for satisfying themselves as to the suitability of the Cleaner.
• Payments can be done via Credit/Debit card, Paypal, Google Checkout, standing order, cheque, bank transfer.
• 4 Clean Ltd accepts no responsibility for expense caused by loss or damage occurred by the cleaner or abuse of phone by the cleaner. The Cleaner will be responsible for the provision of adequate Employer’s Liability Insurance, Public Liability Insurance, Professional Indemnity Insurance (at least £1m) and any other suitable policies of insurance and shall make a copy of the policy available to the Client upon request.
• 4 Clean will provide a replacement cleaner should the Client requires cleaning service if his/her regular cleaner is not available.

Client’s Obligations

• A cleaner should be paid in cash either, at the end of a working session if they are booked once a week or at the end of each working week, if they are booked for more than once a week.
• Regular Clients are advised to spend the first session with their cleaner to go through a desired cleaning routine and how to operate specific appliances the cleaner will be required to use.
• Regular Clients should inspect results are done to their standard on the first session so cleaner can maintain this on each visit.
• After a cleaner’s first session clients can continue to supervise their cleaner or leave a cleaning rota tick list, which 4 Clean Ltd can provide clients to use.
• Regular Clients have the right to interview their cleaner if they so wish before they book a service, clients may wish to take this time if happy with the cleaner to go through a cleaning routine and how to operate specific appliances, but the cleaner will not be expected to do any domestic work just take notes.
• Regular Clients should remove precious, fragile items on a cleaners visiting day.
• The Regular Clients must treat the Cleaner with respect and be courteous and helpful to the Cleaner.
• The Regular Clients will be honest in their description of the position to be filled, including the hours of work, type of duties and level of responsibility involved.
• The Regular Clients are responsible for the provision of equipment, cleaning products, materials and arrangements for access to the client’s home when booking regular cleaning service.
• Cleaning equipment must be in full working order. In the case where cleaning equipment is not provided/not in full working order, the result from the cleaning visit may not be successful, 4 Clean Ltd cannot be held responsible and no refund can be claimed by the Client for the job in question.
• 4 Clean Ltd reserves its right to cancel the service if an invoice has not been paid within one week after the due date.

Keys

• The Regular Clients may choose to issue the Cleaner with keys that allow access to the premises to be cleaned (the “Keys”).
• Upon issue of the Keys, the Regular Clients must deduct deposit of £10 from the Cleaner (the “Key Deposit”) and both the Client and the Cleaner must sign a Key Security Form.
• If Keys have been provided to the Cleaner, then following termination of the services of a Cleaner, the Cleaner must return the Keys to the Client.
• Provided the Keys have been returned, the Regular Clients must promptly refund the Key Deposit to the Cleaner.
• The Regular Clients who complete the Key Security Form must provide a signed copy to the Agency

Complaints

• If you have a complaint, please notify 4 Clean Ltd within 24 hours after completion of the cleaning work. No claims can be processed after that time limit.
• If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. If the client is dissatisfied again the agency will replace the cleaner.

Cancelling or freezing service

• Regular Clients on the Quarterly payment plan who wish to terminate their contract with 4 Clean Ltd must give 1 month notice via e-mail, or in writing, failure to do so will incur a 50% cancellation fee.
• Regular Clients on the Monthly payment plan who wish to terminate their contract with 4 Clean Ltd must give 1 week’s notice via e-mail, or in writing, failure to do so will incur a 50% cancellation fee.
• Regular Clients who are going away on holiday must give 1 week notice via e-mail or phone if they wish to halt their cleaning service during their absence.
• The Regular Clients may cancel / skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time 4 Clean Ltd will charge the full amount for the cleaning visit and no refund can be claimed.
• In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for the cleaners travelling cost.
• By entering into a service agreement with 4 Clean Ltd, the Regular Client agrees that after the termination of the cleaning service he/she will not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 4 Clean Ltd. If the Regular Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £500.

One Off Clients

Terms and Conditions are subject to change. One off Clients refer to those customers who require a one-off cleaning services (Move in/out, One off Spring, After Building, After Party). Here are the current Terms and Conditions:

Agency’s Obligations

• 4 Clean Ltd is a company who acts as an agency to introduce clients to cleaners.
• All our cleaners are self-employed.
• 4 Clean Ltd charges clients £11.00 per hour for each cleaner (minimum 4 hours); £7.00 per hour made payable to the each cleaner £4.00 per hour agency fee. Agency Fee is payable upon booking.
• 4 Clean Ltd accepts no responsibility for expense caused by loss or damage occurred by the cleaner or abuse of phone by the cleaner. The Cleaner will be responsible for the provision of adequate Employer’s Liability Insurance, Public Liability Insurance, Professional Indemnity Insurance (at least £1m) and any other suitable policies of insurance and shall make a copy of the policy available to the Client upon request.
• 4 Clean Ltd can provide cleaning products for one-off cleans for additional two pounds per hour which is payable directly to the cleaner.
• If the One Off Clients wishes to engage the temporary cleaner for an extended period of time the Client must first notify the Agency and all subsequent bookings must be made through the agency.

Cancelling or re-schedule service

• The One off Clients may cancel/re-schedule a cleaning visit by giving at least 48 hours notice. If not notified on time 4 Clean Ltd will charge a cancellation fee of up to 40% of the quoted price for the booked service. Text/SMS or voicemail message are NOT recognized cancellation methods
• By entering into a service agreement with 4 Clean Ltd, the One off Client agrees that after the termination of the cleaning service he/she will not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 4 Clean Ltd. If the One off Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £500.

Client’s Obligations

• One off Clients are advised to explain to the cleaner exactly what their cleaning routine should be and how to operate specific appliances the cleaner will be required to use.
• One off Clients should inspect results are satisfactory.
• One off Clients should remove precious, fragile items on a cleaners visiting day.
• Unsatisfied clients must contact the office within 24 hours so issues and concerns can be dealt with appropriately.
• The One off Clients are responsible for the provision of equipment, cleaning products, materials and arrangements for access to the client’s home when booking one off cleaning service.
• Cleaning equipment must be in full working order. In the case where cleaning equipment is not provided/not in full working order, the result from the cleaning visit may not be successful, 4 Clean Ltd cannot be held responsible and no refund can be claimed by the Client for the job in question.

Key Security Form

Cleaning Checklist

Privacy Policy

Our privacy policy is short and simple: We only use the information you provide to contact you about our services. We do not share your information with third parties..